If you have a question that we should include please email us at info@servbhs.org

General FAQ’s
Referral FAQ’s
Client FAQ’s
Family & Friend FAQ’s
Neighbor FAQ’s

General FAQ’s
What is SERV’s mission?
Who does SERV provide services for?
What services and programs does SERV offer?
Where are SERV programs available?
How long has SERV been providing services in New Jersey?
Is SERV a non-profit?
How are SERV’s programs funded?
How do I get a job at SERV?

What is SERV’s Mission?
SERV works to provide housing, support and services to special needs populations.Who does SERV provide services for?
SERV provides services for adults, children and families who are working to recover from and cope with a mental illness, developmental disability, emotional disturbance or challenging behavior.

What services and programs does SERV offer?

Where are SERV programs available?
SERV maintains services that provide care for people in 9 counties in New Jersey including Mercer, Middlesex, Burlington, Hudson, Union, Passaic, Monmouth, Ocean and Hunterdon counties. Not every program and service is available in each county. Please call our access office at 1-800-987-SERV for specific information about a program and its availability in your area. 

How long has SERV been providing services in New Jersey?
Since 1974.

Is SERV a non-profit?
Yes. SERV Behavioral Health System is a private not-for-profit organization.

How are SERV’s programs funded?
SERV has a number of funding sources including state, county, and local government as well as the NJ Department of Human Services and the NJ Department of Developmental Disabilities. We receive qualified reimbursements from Medicaid and some 3rd party (private insurance) reimbursements. Finally, we receive some payments directly from our clients. The amount that our clients pay is generally based upon a sliding-scale and does not account for the full cost of service.

How do I get a job at SERV?
You may submit your resume to our Human Resources office by:
Fax to 609-406-1920
Email to info@servbhs.org.
You may attach your resume as a Word or text document.
Or you can call with any questions at: 609-406-0100

Referral FAQ’s
Who can make a referral?
Who is eligible for SERV programs?
What kind of information will I need about the potential client in order to make the referral?
How is a referral made?
What happens after I make a referral?

Who can make a referral?
If you have a friend, family member or a patient whom you think would benefit from one of our programs call us! Many of our programs are open to referrals from the community while others require that the patient come through a particular process (i.e. from the state hospital). The best way to find out how to get into a SERV program is to call us. We can help you get navigate your way to us.

Who is eligible for SERV programs?
Different programs have somewhat different eligibility criteria. Please call us for specifics.

What kind of information will I need about the potential client in order to make a referral?
You will need the basic information about that person including:

Name
Date of Birth
Address
Phone number
Social Security Number
Diagnosis
Medications
Current Symptoms

Be sure you have the permission of the potential client before you discuss their personal information.
How is a referral made?

What happens after I make a referral?
After you make a referral, SERV staff will follow up directly with the potential client and set up a face-to-face meeting to assess appropriateness for the program they wish to enter. 

Client FAQ’s
Do I have to bring my own furniture?
Will I have a roommate?
Are there rules that I must follow?
Who does the cleaning and chores?
Can I have visitors?
What is it like to live in a Group Home?
Once I am in a SERV program, can I leave?
How much does it cost to live at SERV?
If I live in a group home, when do I get to move to an supervised apartment?
When can I move to my own place?
How long can I live at SERV?
SERV requires that I be involved in “gainful activity”. What is considered “gainful activity”?
Is there a curfew?
Do residents have to follow a budget?
Will other people know I am living in a program?
If I have a problem or complaint about SERV staff or the way I am being treated what can I do about it?
Will I have a say in my treatment?

Do I have to bring my own furniture?
No. The apartments are furnished. Bring the things that will make you feel at home such as pictures or mementos, etc.

Will I have a roommate?
Yes. You will most likely have a roommate.

Are there rules I must follow?
Yes. There are rules that will be discussed with you at the time you make the decision to enter our program.

Who does the cleaning and chores?
Each client is expected to share the responsibility of cooking and chores. Staff assistance may be available if needed.

Can I have visitors?
Yes. You are free to have friends and family visit you. Please remember to be considerate of other housemates and roommates. Staff will assist you in determining appropriate times for visitors.

Once I am in the program, can I leave?
Yes, the SERV programs are voluntary.

How much does it cost to live at SERV?
Each client is charged a service fee that is based upon their monthly income.

If I live in a group home, when do I get to move to a supervise apartment?
SERV staff will help you set treatment goals when you come into a program. When you have completed the goals, are feeling well and there is an opening, you can move to the apartments.

How long can I stay in the program?
As long as you need to. You can leave SERV when you feel you are ready or when you feel you no longer want services.

Can I bring my children to live with me?
No, the apartments and group homes are designed for adult clients only. Friends and family may visit.

Can I have pets?
No.

Do you have shelters or emergency housing?
Not at this time.

Does SERV provide vocational training?
Not in the residential facilities, but we can help connect you to other service providers who do provide vocational training.

SERV requires that I be involved in “gainful activity”. What is considered gainful activity?
Some examples of gainful activity are: Day Treatment program, volunteer work, a job or going to school.

What happens if I need to go to the hospital? Will I lose my apartment?
No. Your place will be held for you for 30 days.

What skills do I need to have in order to succeed in the apartment program?
You need to be able to care for you own hygiene and do some basic cooking and cleaning.

Will I have a say in my treatment?
Yes. You should discuss our goals and concerns with SERV staff regularly.

Will other people know I am in a program?
No. All information about your treatment is confidential. Our apartments and group homes are in the community and do not look any different from any other house or apartment.

If I have a problem or complaint about the way I am being treated what can I do about it?
If you have a problem or issue with SERV staff that has not been resolved through the local quality control process you may call SERV’s consumer advocate at 609-406-0100 x109. All inquiries and issues will be held in confidence.

Family and Friend FAQ’s
What is a Group Home?
What is an Apartment Program?
What are the qualifications of SERV’s staff?
What kinds of training does SERV staff receive?
How long can a person stay at SERV?
What is my role with SERV as a family member of a SERV client? How can I be involved?
What if I suspect abuse or neglect of my family member while they are in the care of a SERV program?
Where do people living at SERV go when they leave?

What is a group home?
A group home is a residence for individuals with disabilities to live in the community.24-hour supervision and assistance is provided to these residents. Group home staff provide assistance with Activities of Daily Living, medication monitoring, transportation, supportive counseling, coordination with other service providers, individual and group counseling, and recreational activities. These services are provided so that residents can improve their independent living skills.

What is an apartment program?
Apartment programs offer a variety of support and supervision for those adults who are in the process of building a progressively more independent life. In some apartment programs staff are onsite fourteen hours a day. In programs where residents have increased their skills for independence staff may be onsite less. SERV staff are always on-call to apartment residents.

What training does SERV staff receive? What are their qualifications?
Counselors at SERV sites must have a Bachelor’s degree in the field of human services, or two years of college plus two years of related work experience, or a High School diploma plus four years of related experience. In addition to this, all SERV staff complete an initial training before they begin work with clients. This training includes sessions on psychiatric illness, medication, safety, driving, and all SERV policies and procedures. There is regular training offered to all staff throughout the year and SERV has a liberal tuition reimbursement program for all job related education. All staff receive regular supervision to discuss any issues related to the treatment of the residents and the operation of the home. The staff meets weekly to ensure that everyone has the information they need and to discuss any emerging issues before they become problems.

How long can a person stay at SERV?
As long as they need to. Many of our residential clients move to more independent living within a year or two. Some stay longer.

What is my role with SERV as a family member of a SERV client? How can I be involved?
Your role can be whatever feels comfortable for you and your family member. The options of involvement include but are not limited to: visits to the site, weekend visits with your family member, meetings with staff, participation in treatment planning, and family support groups. We encourage family participation, while at the same time understand that sometimes there are limitations to how involved you can or want to be. Your participation, whether direct or indirect, is welcomed.

What if I suspect abuse or neglect of my family member while they are in the care of a SERV program?
Call our Director of Quality and Compliance at 609-406-0100 x109 to voice any concerns you may have about the safety and welfare of your family member.

Where do people living at SERV go when they leave?
SERV assists residents in finding affordable housing when it is possible, allowing many people to graduate and live independently. Some of our residents move in with relatives. Others may need more intensive services than we provide in which case we work with them to arrange for the appropriate services with another treatment provider.

Neighbor FAQ’s
How long have group homes and community residences been in New Jersey?
Why is SERV allowed to have a group home or apartment program in my neighborhood?
What types of disabilities do the residents of SERV programs have?
Where do the clients come from?
What kind of screening do SERV clients have to go through before placement in a SERV residence?
What is the treatment for residents of SERV programs?
What if a client has an emotional or psychiatric emergency?
Will there be people in the group home who are dangerous?
Why didn’t SERV notify the township or neighbors prior to moving in?
What kind of supervision does SERV provide for the clients?
Does SERV do a background check on its employees working on the premises?
Will having a SERV program near by lower my property value?
Will the SERV residents be allowed into the neighborhood alone?
What laws apply to the siting of a community residence?
Are SERV residential programs mandatory?
Who do I call if I have a question or issue regarding a community residence near me?
What can we do to make SERV residents feel like a part of our neighborhood?
Where else can I get information about community housing?

How long have group homes and community residences been in New Jersey?
People with disabilities have been living in community programs such as group homes and supervised apartments across New Jersey for more than two decades. They have been living, working, going to school, making friends, and attending church — in short, living their lives — just like all of us.

Why is SERV allowed to have a group home or apartment program in my neighborhood?
SERV operates licensed community residences for the people who are struggling to cope with a serious disability. These facilities are allowed, by law, in every residential zone in New Jersey. Any restrictions on where mentally ill or developmentally disabled individuals may live are a violation of their rights under the Federal Fair Housing Act as well as the Americans with Disabilities Act.

What types of disabilities do the residents of SERV programs have?
SERV provides services for adults, children and families who are working to recover from and cope with a mental illness or developmental disability. Some of the residents also have medical or physical disabilities as well. SERV also provides services to youth are placed through DYFS due to abuse or neglect.

Where do the patients come from?
Our main referral sources include Trenton Psychiatric Hospital (TPH) and Greystone State Hospital. We also take some referrals from the community through other human services agencies such as the Division of Developmental Disabilities or by way of family, friends or healthcare professionals who know of someone who needs our services.What kind of screening do SERV clients have to go through before placement in a SERV residence?
A number of people including SERV staff screen all referrals before they are accepted into any SERV program. The exact process varies for each type of referral agency:

State Hospital Referrals - The staff of the referring hospital screens all patients who may be discharged to a group home placement. Prior to discharge the hospital staff, led by the patient’s treating psychiatrist, must determine that the patient is not a danger to themselves or others. An independent agency contracted to provide Intensive Case Management Services (ICMS) works with both the hospital staff and potential group home residents to prepare them for community placement.When hospital staff and ICMS staff feel a patient is ready for community placement, they will refer the patient to SERV. SERV staff meets with both the patient and the referring staff and reviews the patient’s records. The staff will then determine if the patient is appropriate for the available opening. Additional assessments are performed and additional documentation is requested from the referral source. Only when all steps are completed is the individual considered for placement in a SERV facility.

Community Referrals - Community referrals happen in much the same way, however, ICMS is not always a part of the community referral process. There is an assessment that includes a face to face interview with the potential patient and documentation/medical review. Staff reviews the referral for both appropriateness and fit with the available openings before admission is agreed upon.

Developmental Disability Services - Referrals for our Developmental Disability Teaching Family Homes and supervised apartments come through the Division of Developmental Disabilities. Documents are reviewed and potential clients are interviewed and assessed as in other referral processes. A placement committee meets to determine the appropriateness and best fit for the client.

What is the “treatment” for residents of SERV programs?
It is SERV’s goal to assist the people who come into our care to live and work successfully in their communities as they gradually build a more independent and meaningful life outside the walls of an institution. To do this effectively, SERV integrates housing and supportive services to address the needs of the whole person and does not treat just an illness.

Each of SERV’s clients participates in creating a treatment plan that includes goals and objectives for them to accomplish. Staff works with clients to accomplish their goals by providing assistance in all “activities of daily living” such as nutrition, home maintenance, personal hygiene, symptom management and medication. We also help the residents’ access medical, vocational, and other treatment in the community. All of the work with the residents is focused on the resident increasing their independence so that they may move to more independent living and eventually move on to a home of their own.

What if a client has an emotional or psychiatric emergency?
The staff in our programs is well trained in recognizing psychiatric problems early. This enables them to help the resident get the treatment they need to avoid an emergency. All of the group home staff is trained in crisis management as part of their initial training and many are certified by the National Crisis Prevention Institute in non-violent crisis intervention. This training gives them tools to de-escalate a crisis situation and help the client resolve whatever problems they may be having. If other intervention is needed, the staff contacts the designated psychiatric screening center in that county.

Will there be people in the group home who are dangerous?
No. SERV and the Department of Human Services take their responsibility to New Jersey communities and the vulnerable people we serve very seriously. In fact, SERV has a 30 year track record of providing safe, quality residential programs in local communities. No one who is considered to be a danger to themselves or to others is recommended for a community home. In fact, the Department of Human Services has a policy that prohibits the placement of persons who have been convicted or charged with serious and/or violent crimes fro being placed in DHS contracted group homes.

People with disabilities are no more dangerous than the population - at - large. Indeed, studies have shown that people with disabilities are more likely to be victims, themselves. Still, there are many myths associated with having a disability. The myth that people with disabilities are unusually dangerous creates a painful obstacle for people with developmental disabilities or mental illness.

Why didn’t SERV notify the township or neighbors prior to moving in?
Because it is against the law to do so. Homes for people with disabilities share the same rights as everyone else in choosing where to live. The Federal Fair Housing Act, originally created to protect the rights of minority groups to live where they choose, was extended in 1988 to specifically include people with disabilities. Everyone benefits from this right and all of us have an obligation to abide by this federal law protecting our right to live where we choose, without discrimination.

Housing for people with disabilities should be treated in the same way as housing for any citizen - that’s the law. For instance, the law similarly forbids municipal officials to be notified when other minority groups move into a neighborhood.

What kind of supervision does SERV provide for the clients?
SERV Group homes will have 24-hour awake coverage.During the hours when the residents are at home and awake there will be a second counselor assigned to the house. Apartment program staff may be onsite up to eight hours a day. In apartment programs where residents have increased their skills for independence, staff may be onsite less. SERV staff is always on-call to apartment residents.

Additionally, a Master’s level clinician supervises the site staff and leads the treatment team. There is an extensive system of backups for staff on site and there is always a clinician on call to help the on-site staff deal with any problems that may arise. Also the local director, facility manager, and senior management are available by pager and can respond to any problems.

Does SERV do a background check on its employees working on the premises?
SERV performs a background check on all new employees.This includes reference checks and a criminal background check.An outside contractor performs these checks.

Are SERV programs licensed or regulated? By Whom?
Specific licensing requirements for health and safety safeguard SERV residents. Prior to opening, the group home or apartment is inspected by the licensing arm of the Department of Human Services to ensure compliance with all regulations.The homes are licensed and inspected regularly by the Department of Human Services. The department requires SERV to adhere to an ongoing system of monthly reporting and monitoring and social workers and residents’ family members have unrestricted access to the homes. This combination of openness and oversight means that any problems in the home can be quickly detected and resolved. Group home staff conducts monthly safety inspections with administrative staff inspecting quarterly.

Will having a SERV program near by lower my property value?
There is an overwhelming volume of evidence that homes for people with disabilities do not significantly impact property values. In a review of 47 studies from 1973—1993, researchers found that property values remain unaffected by homes for people with disabilities. The studies also revealed that group homes do not make properties close to the homes harder to sell.¹

For example: Julian Wolpert, Princeton University, studied the impact of group homes for people with mental retardation in ten NY State communities and compared the findings with 42 other communities without group homes. Wolpert found that there was no significant difference in property values and no decline in the value of adjacent properties in the study area. ² Another study of property market activity around 12 Philadelphia mental health facilities also concluded that no decline in sales prices occurred due to the presence of community homes. ³The Community Services Information Program reviewed a total of 58 studies, spanning nearly two decades, from 1970-1989. The research reviewed consistently demonstrated that group homes have not negatively impacted property values or property turnover rates. ⁴ Among these studies, S. Breslow, Princeton University, reviewed the impact of 16 community residences for the developmentally disabled, mentally ill, veterans, neglected children and the elderly on the real estate market in White Plains, NY. He found that the homes did not depress property values and, in some cases, caused appreciation of property values. ⁵ (Believed to be the result of renovations to the homes.)

In Stamford Connecticut, property values in eight neighborhoods with group homes were compared to 23 neighborhoods without group homes. The group homes housed chronically mentally ill and mentally retarded adults, homeless families, adolescent males and recovering alcoholics. The researchers concluded that the data provided strong evidence that group homes have no effect on property values. ⁶

Will the SERV residents be allowed into the neighborhood alone?
The residents have the same rights and responsibilities as everyone else in the neighborhood. They may take a walk, go to the local shops and use local public transportation just like anyone else.

What laws apply to the siting of a community residence?
The Federal Fair Housing Act (42 U.S.C. 3601 et seq.):
- Prohibits local zoning rules to discriminate in housing opportunities for the disabled;
- Makes it unlawful to deny a dwelling to any buyer or renter because of a handicap.

The Municipal Land Use Law (N.J.S.A. 40:55 D-66.1 and 66.2)
- requires all residential districts in the State to permit new community residences.
- Specifically protects community residences that are licensed by the State
- Prohibits municipal authorities from excluding group homes from their communities (S.210); and requires DHS to place handicapped individuals in community residences whenever possible (N.J.S.A.30:6-D-13 and N.J.S.A. 30:11B-1)
- In addition, State Statute (N.J.S.A. 30:11-B-5) requires DHS to ensure that homes for the handicapped are geographically “available throughout the State without unnecessary concentration.” These living arrangements are established in N.J. S. A. 30:11B-1 et.seq. Stringent standards for opening, licensing and operating a community residence are delineated in N.J.A.C. 10:44A.

Are SERV residential programs mandatory?
SERV residential programs are considered to be voluntary. Individuals who require a locked facility for mandated treatment are not appropriate for our programming.

Where do people living at SERV go when they leave?
SERV assists residents in finding affordable housing when it is possible, allowing many people to graduate and live independently. Some of our residents move in with relatives. Others may need more intensive services than we provide, in which case, we work with them to arrange for the appropriate services with another treatment provider.

Who do I call if I have questions or issues regarding a community residence near me?
If you have a question or concern about a SERV site contact our administrative office at: 1-800-987-7378
OR call DHS by calling 1-877-DHS-LINE (1-877-347-5463)

You can also email your questions or concerns to info@servbhs.org

What can we do to make SERV residents feel like a part of our neighborhood?
Treat them like any other neighbor.

Where else can I get information about community housing?
DHS Good Neighbors Website

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¹Michael Dear, Robert Wilton (1996) “The Question of Property Values,” Campaign for New Community, Interfaith Conference of Metropolitan Washington, 1419 V Street NW, Washington, DC 20009. ²Wolpert, Julian (1978) “Group Homes for the Mentally Retarded: An Investigation of Neighborhood Property Impacts,” prepared for NY Office of Mental Retardation and Developmental Disabilities; Princeton University. ³Dear, Michael (1977) “Impact Of Mental Health Facilities On Property Values” Community Mental Health Journal, 13:150-157. ⁴Community Services Information Program (1990) There Goes the Neighborhood. White Plains, NY. ⁵Breslow, S. (1976) “The Effect of Siting Group Homes on Surrounding Environs.” Princeton University. ⁶Coleman, A. (1989). “The Effect of Group Homes on Residential Property Values in Stamford, Connecticut.” Stamford Connecticut. St. Lukes Community Services.